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Welcome to StepMate ! The terms “we”, “us” and “our” refer to StepMate. StepMate operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (collectively, the “Services”). StepMate is a Shopify-powered store, which enables us to provide you with the Services.
The following Terms and Conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
By agreeing to these Terms of Service, you confirm that you are at least 18 years old (the age of majority in the UK). You also agree that any minor using the Services under your supervision does so using devices that you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing products or services, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or license your account to any other person.
We make every effort to display our products and services as accurately as possible. However, colours and appearance may vary depending on the device, screen, or settings you use.
We do not guarantee that the appearance or quality of any product or service will meet your expectations or exactly match what is displayed online.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered on a case-by-case basis.
When you place an order, you are making an offer to purchase. StepMate reserves the right to accept or reject any order at its discretion. An order is not accepted until we confirm acceptance and payment has been successfully processed.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests once an order has been accepted. If we refuse, modify, or cancel an order, we will attempt to notify you using the contact details provided at checkout.
Returns and exchanges are governed solely by our Refund Policy You confirm that all purchases are for personal or household use only and not for resale or commercial distribution.
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be shown in your order confirmation email.
Unless stated otherwise, prices do not include delivery charges, customs duties, or import taxes, where applicable.
Prices in our online store may differ from prices offered by third parties. Promotional offers may be subject to separate terms, which will prevail in the event of a conflict.
You agree to provide accurate, complete, and up-to-date billing and account information and to promptly update any changes.
You represent and warrant that:
the payment information you provide is accurate and complete;
you are authorised to use the payment method;
charges will be honoured by your payment provider; and
you will pay all charges, including delivery fees and applicable taxes.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processes, or events beyond our control.
Risk of loss and responsibility for the goods pass to you once the products are handed over to the delivery carrier, subject to your statutory rights under UK consumer law.
All content included in the Services, including trademarks, text, images, graphics, videos, audio, and design, is owned by or licensed to StepMate and is protected under UK and international intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or exploit any part of the Services without prior written consent.
All trademarks, logos, and brand elements of StepMate and Shopify remain the property of their respective owners.
We may provide access to third-party tools that we do not control. These tools are provided “as is” and “as available”, without warranties of any kind.
Your use of optional third-party tools is entirely at your own risk, and you should ensure you understand the terms of the relevant third-party providers.
The Services may include links to third-party websites or content. We are not responsible for the content, accuracy, or practices of third-party sites.
Accessing third-party websites is at your own risk. Any complaints or issues relating to third-party products or services should be directed to the relevant third party.
StepMate is powered by Shopify, which enables us to provide the Services. However, any purchases made through our store are between you and StepMate only.
Shopify is not responsible for any aspect of transactions between you and StepMate. You expressly release Shopify and its affiliates from any claims arising from your transactions with StepMate.
All personal information collected through the Services is governed by our Privacy Policy and Shopify’s Privacy Policy.
By using the Services, you acknowledge that your information may be processed in accordance with UK GDPR and shared with Shopify and service providers, including those located outside the UK.
If you submit ideas, suggestions, reviews, or other content (“Feedback”), you grant StepMate a perpetual, worldwide, royalty-free licence to use, reproduce, modify, and distribute such Feedback for any purpose.
You confirm that you own or have the right to submit the Feedback and that it does not violate any third-party rights or applicable laws.
Occasionally, information on the Services may contain errors or inaccuracies. We reserve the right to correct any errors and to cancel or amend orders affected by incorrect information at any time without prior notice.
You may only use the Services for lawful purposes. You must not use the Services to engage in unlawful, abusive, fraudulent, or harmful conduct, including transmitting malware or violating intellectual property rights.
We reserve the right to suspend or terminate access to the Services if these Terms are breached.
We may terminate or suspend your access to the Services at any time without notice. Any outstanding obligations will remain payable.
Provisions that by their nature should survive termination shall remain in effect.
The Services and products are provided “as is” and “as available”, without warranties of any kind, except where required by UK consumer law.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
To the fullest extent permitted by law, StepMate shall not be liable for indirect, incidental, or consequential losses arising from the use of the Services or products.
This does not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
You agree to indemnify and hold harmless StepMate, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms constitute the entire agreement between you and StepMate and supersede any prior agreements or communications.
You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
Headings are for convenience only and do not affect interpretation.
We reserve the right to update these Terms at any time. Changes will be posted on this page and, where required by law, notified to you.
Continued use of the Services constitutes acceptance of the updated Terms.
Questions about these Terms of Service should be sent to:
stepmate.cs@gmail.com
Business details:
StepMate
stepmate.cs@gmail.com
2 rue des bosserons, Brunoy, 91800, France
103133856