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Terms and Conditions of Sale – StepMate
These Terms and Conditions of Sale ("Terms") apply to all orders placed on the StepMate online store.
StepMate 📧 Email: stepmate.cs@gmail.com Business registration number: 103133856
These Terms govern all sales made on the StepMate website.
By placing an order, you acknowledge that you have read and accept these Terms and Conditions of Sale without reservation.
Products are intended exclusively for consumers for personal use. Any resale or commercial use without prior authorization is prohibited.
We take great care in presenting our products so that descriptions, photographs, and information are as accurate as possible.
However, slight differences in color, appearance, or packaging may occur depending on the screen used or changes in manufacturing.
All products are offered subject to availability.
We reserve the right to modify or discontinue a product at any time.
Prices are listed in euros (€) and, unless otherwise stated, include all taxes.
Shipping costs are shown before final confirmation of the order.
For orders shipped outside the European Union, customs duties or import taxes may be charged by local authorities. These fees are the customer's responsibility.
The price charged is the one displayed at the time the order is confirmed.
Any order constitutes an offer to purchase.
An order is considered accepted only after email confirmation and payment validation.
We reserve the right to refuse or cancel an order, particularly in the event of:
If an order is cancelled, any amounts paid will be fully refunded.
Payment is due in full at the time of ordering.
Payments are processed securely through the payment methods offered by Shopify.
You warrant that you are authorized to use the selected payment method and that the information provided is accurate.
The delivery times indicated are estimates.
We cannot be held responsible for delays caused by the carrier, customs procedures, or any event beyond our reasonable control.
In accordance with the French Consumer Code, risk transfers to the customer at the moment the customer, or a third party designated by the customer, physically takes possession of the parcel.
In accordance with Articles L221-18 et seq. of the French Consumer Code, consumers residing in the European Union have a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify their decision.
To exercise this right, simply contact us at: 📧 stepmate.cs@gmail.com
Returned items must:
Return shipping costs are the customer's responsibility, unless the product is defective, non-conforming, or the result of an error on our part.
Returns are handled in accordance with our Return Policy.
After receiving and inspecting the returned product, we will notify you whether your refund has been approved or declined.
If approved, the refund will be processed to the payment method used for the order within a maximum of 10 business days.
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at: 📧 stepmate.cs@gmail.com
Your rights under the legal warranty of conformity and against hidden defects remain fully applicable.
Except in cases of defect or non-conformity, the following cannot be returned:
To the extent permitted by law, StepMate cannot be held liable for indirect or consequential damages resulting from the use of the site or the products.
Nothing in these Terms limits the rights available to consumers under French law.
StepMate cannot be held liable for any delay or failure to perform its obligations resulting from a case of force majeure, including natural disasters, pandemics, strikes, labor disputes, transportation disruptions, or any other event reasonably beyond its control.
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, French courts shall have jurisdiction, subject to applicable consumer protection provisions.
We reserve the right to modify these Terms and Conditions of Sale at any time.
The applicable version is the one in effect at the time your order is confirmed.
For any questions regarding these Terms and Conditions of Sale, you may contact us at: 📧 stepmate.cs@gmail.com
