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FAQ's
Once shipped, delivery usually takes between 4-6 business days depending on your location.
If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).
To manage a confirmed order,please contact customer support at info@stepmate.com
To track a shipped order, please visit our ‘Track Order’ page here and insert your tracking number.
Yes, StepMate Massage insoles can help many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.
With normal daily wear, StepMate insoles typically last 12+ months (often longer), depending on how hard you use them. They’re built to resist flattening better than typical gel or memory-foam inserts.
Tip: To extend lifespan, hand wash occasionally and air dry.
If you’re between sizes, we recommend sizing up and then trimming to fit for the most comfortable, precise fit.
Yes, in most shoes, they’ll still fit comfortably.
Here’s the easiest way to make sure:
It will be there soon ! ;)
Get exclusive wholesale pricing, contact us at b2b@stepMate.com.
All StepMate products come with a 90-day money-back guarantee. If you try your order and decide it’s not for you. Whether you don’t like it, it doesn’t work for your needs, it doesn’t feel right, or you’re simply not satisfied for any reason, you can return it within 90 days.
StepMate was started with the goal of improving overall foot care for all.
We saw a need for innovative foot products that not only provide comfort and support but also help people feel more confident and happy.
By focusing on thoughtful design and quality materials, we created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.
StepMate was started with the goal of improving overall foot care for all.
We saw a need for innovative foot products that not only provide comfort and support but also help people feel more confident and happy.
By focusing on thoughtful design and quality materials, we created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.
You can work with StepMate through our Partner/Affiliate Program.
How it works:
Apply for free through our Affiliate Program page