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FAQs
Do you have other questions about our products and terms and conditions? Find the answers here.
Shipping & Delivery
How long will it take to receive my package?
Once shipped, delivery usually takes between 5 and 10 business days depending on your location.
I haven't received an order confirmation email?
If you cannot find the confirmation or shipping email, you can definitely find them in your email's spam or promotions folder. These emails are sent automatically by our server, so they may end up in your spam folder (or arrive by SMS if you have entered your phone number).
How can I manage my order?
To manage a confirmed order, please contact our customer service at info@stepmate.com
How do I manage my order?
To track your shipped order, visit our 'Track Order' page here and enter your tracking number.
Do Massage Insoles Help Relieve Foot Pain?
Yes, StepMate Massaging Insoles can help many people by providing arch support and heel cushioning, which can reduce tension on the plantar fascia during long periods of standing or walking.
How long do the Massaging Insoles last?
With normal daily use, StepMate insoles typically last 12 months or more (often longer), depending on the intensity of use. They are designed to resist flattening better than typical gel or memory foam inserts.
Tip: To extend their lifespan, hand wash occasionally and air dry.
Should I size up or down if I'm between sizes?
If you are between two sizes, we recommend choosing the larger size, then trimming to achieve the best comfort and optimal precision.
Will my shoes still fit properly after I insert the insoles?
Yes, in most shoes, they will still fit comfortably.
Here's the easiest way to ensure this:
Do you have a children's version of the Massaging Insoles?
It's coming very soon! ;)
Order & Support
Interested in becoming a StepMate retailer or purchasing wholesale?
Benefit from exclusive wholesale prices, contact us at b2b@stepmate.com.
What is the warranty?
All StepMate products are backed by a 90-day money-back guarantee. If you try your order and decide it's not for you. Whether you don't like it, it doesn't meet your needs, it doesn't suit you, or you're simply not satisfied for any reason, you can return it within 90 days.
How did the brand get started?
StepMate was founded with the goal of improving foot care for everyone.
We identified a need for innovative foot products that not only provide comfort and support, but also help people feel more confident and happier.
By focusing on thoughtful design and quality materials, we've created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.
What makes StepMate different from our competitors?
StepMate stands out through our commitment to innovation and quality.
We offer a comprehensive range of foot care products — from massaging insoles to compression socks — all designed with premium materials and ergonomic design for daily comfort.
What truly sets us apart is our 90-day satisfaction guarantee, our assured worldwide delivery, and our dedicated customer service ready to assist you. We don't just aim to sell products; we want to build lasting relationships with our customers and help them live more comfortably
How do I work with StepMate?
StepMate was started with the goal of improving overall foot care for all.
We saw a need for innovative foot products that not only provide comfort and support but also help people feel more confident and happy.
By focusing on thoughtful design and quality materials, we created a brand dedicated to helping customers take better care of their feet and move through life more comfortably.
