Privacy policy

Last updated: July 5, 2026

StepMate operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services"). StepMate is a Shopify-powered store, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and disclosed as described herein.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it can no longer identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card numbers, debit card numbers, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
• Your communications with us, including the information you include in communications with us, such as when you send a customer service inquiry.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about how you interact with the Services, including how and when you access or interact with them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, tailoring, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews, and otherwise create a personalized shopping experience, such as by recommending products related to your purchases. This may include using your personal information to make the Services more tailored and improved.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activity on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.

Communicating with you. We use your personal information to provide customer service, respond to your inquiries, offer you effective service, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, litigation, or other legal proceedings, and to enforce our terms or policies, or investigate potential violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
• With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for purposes of showing you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties, for example to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our corporate group.
• As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including in responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify's use of your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we recommend you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction on their use by us or by a third party. The inclusion of these links does not by itself imply any endorsement of the content on such platforms, or of their owners or operators, unless otherwise stated on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on various factors, such as the need to retain that information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce other applicable contracts or policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to access/right to know. You may have the right to request access to the personal information we hold about you.
• Right to delete. You may have the right to request that we delete personal information we hold about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided under local law, you may exercise the following rights in addition to those listed above:

• Right to object to processing and to restrict processing: You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
• Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing conducted in reliance on your consent before its withdrawal.

You may exercise these rights through the designated locations on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities responsible here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or, where applicable, an equivalent contract issued by the relevant United Kingdom authority, unless the data transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at stepmate.cs@gmail.com. For purposes of applicable data protection law, we are the data controller of your personal information.